Bulk SMS – who should use it, when and why?

07 Oct.,2024

 

Bulk SMS – who should use it, when and why?

Bulk SMS builds quality customer relationships

Bulk SMS will improve your marketing and customer communication. Why? Because it is fast, cost-effective, it builds meaningful conversation and is a permission-based (opt-in), which customers appreciate a lot.

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Bulk SMS, also known as Bulk text messaging, Bulk Messaging, Business SMS, SMS software or even Text message marketing, is a service that allows businesses of all sizes to send large quantities of SMS messages to various mobile phones through different mobile networks. To say it simply: Bulk messaging enables you to deliver an SMS to a large number of recipients, at once. If used smartly, Bulk SMS service can even become your perfect business pitch.

Bulk SMS delivery helps businesses build relationships that drive scalable results. This purpose-built service is especially useful in assisting first-time entrepreneurs, and SMEs succeed in reaching the right prospects during the complex purchase process. In the same time, it empowers businesses to create endless opportunities through strategic well-targeted exposure. Bulk SMS enables its users to send mass text messages nationally and internationally. This is the reason why this type of SMS delivery is one of the best solutions for businesses aiming to reach a specific audience, locally or globally.

The most common use of bulk SMS messaging is for:

  • Mass SMS advertising
  • Sending notifications
  • Alerts
  • Reminders
  • Safety checks (password confirmation)
  • Product information
  • News
  • SMS newsletters
  • Entertainment (competitions)
  • All sorts of different text messages

Who is using Bulk SMS software?

It is known that this type of messaging is used by:

  • Consumer brands
  • Enterprises
  • Banks
  • Media outlets
  • Major airlines
  • Travel agencies
  • Healthcare providers
  • Large consumer websites
  • Retailers etc.

Why are they using this service?

Because they have a large base of users and clients that need to be reached at once with certain information. Whether it is a reminder, alert or some news, all these businesses need an efficient way to deliver these messages to their audience. But, Bulk messaging is not limited to big companies only.

SMEs can and should use this service as well. Although marketing is considered one of the most efficient ways to reach people, the fact is that only a small percentage of emails are actually read. The same risk does apply for SMS marketing, but since messages are coming directly to a device people are so attached to, and they don&#;t require Internet to be opened and read, this risk pays off. And the fact that even 98% of SMSs are opened and read proves that this type of communication is the best if you want to engage consumers and stay on their &#;agenda.&#;

You should think of mass messaging as your additional business offer that can increase sales and revenue because it empowers you to reach customers when it&#;s most suitable for them, with the most critical information or service they need from you. You can lead them through the sales funnel to reach macro (purchase) conversions or entice small, micro engagements, depending on the type of business you&#;re in and your business goals.

Bulk messaging is a perfect platform to be used for organising entertaining mobile marketing campaigns that can not only help you raise additional revenue but also make people remember your brand and stick to it.

Engaging winning games, interesting voting campaigns or Q&A sessions can all be organised using different apps and realised through mass messaging service. Such marketing campaigns will attract new clients to your brick & mortar stores because word of mouth is the most powerful 21st-century marketing tactic. Use bulk SMS to promote your competitions and invite entries.

Who can also use a mass text messaging service to gain competitive advantage and improve customer/user satisfaction?
Private or/and public schools can use mass messaging to send information to parents and teachers. Hotels and restaurants should also consider using bulk SMS concept to send special offers or invitations. Publishers, theatres, cinemas, galleries are all great candidates for using mass text messaging services to announce new books or invite people to premiers and exhibits.

How can your business utilize a bulk SMS gateway?

Here are some examples and ideas on how bulk SMS delivery can be used to add value to your interaction with customers.

  1. Send reminders &#; today&#;s customers are always on the move and need fast and reliable information from businesses and services they interact with. Sending quick reminders can help you improve customers&#; perception of your company.
  2. SMS marketing boosts sales &#; market new products and services directly through SMS and increase purchase rate.
  3. Keep customers up to date &#; keep your loyal customers in the loop and make them feel important.
  4. Send alerts if there is some problem your clients should be aware of &#; in case of customer&#;s service issue that can have a direct impact on your clients, you can quickly inform them to avoid possible inconveniences. People will appreciate such information since they are helpful and prevent misunderstandings.

Let&#;s conclude this article with the following statement &#; Bulk SMS is not a service that is limited by the size of one&#;s business. Companies of all sizes can use this mass text messaging service. If you haven&#;t tried this type of communication with your clients yet, you should try to feel effectiveness and easiness this type of interaction will provide for you.

You can start today by selecting HORISEN SMS Platform.

7 benefits of SMS marketing

Traditionally, was the primary communication channel to engage with prospects and customers. While other channels, like social media and company websites, could also attract target audiences, many organizations turn to SMS to outpace the competition and stay on top of new marketing strategies.

SMS marketing differs from other traditional and digital advertising methods because it offers a direct line of communication to customers. With an SMS strategy, businesses can reach out to customers directly, engage in meaningful conversations with them and update them on new products or business news quickly and effectively.

If you want to learn more, please visit our website bulk sms marketing service.

Explore the main benefits that SMS marketing can bring to businesses.

1. Increased reach

SMS marketing is a powerful tool for businesses of all sizes, as it enables them to reach a much larger customer base than traditional methods of advertising.

With SMS marketing, organizations can send text messages directly to prospects' and customers' mobile phones, which gives them increased access to audiences that were previously difficult or expensive to target. This direct communication targets users where they are on a regular basis.

2. Higher engagement

Higher engagement is a substantial benefit of SMS marketing. If marketers target and send text messages directly to customers' mobile devices, organizations can ensure their audience will see messages in real time.

Text messages have a higher open rate than emails or other digital marketing channels, which increases the opportunity for engagement. Because text messages require little effort to read and respond to, customers are more likely to interact with them than with emails or other digital marketing methods. And, as businesses already use customer data, marketers can customize and personalize SMS marketing messages to make the content more relevant for higher engagement.

Organizations looking to gain immediate results from their marketing efforts can turn to SMS.

3. Cost-effective

Compared to traditional methods of advertising, such as radio, print or digital channels, text messages require minimal investment and marketers can send them in bulk without spending a lot of money. SMS marketing's personalization and targeting benefits help businesses avoid wasting time and money on irrelevant messages to customers outside of their target market.

Combined with higher engagement, conversion rates, sales and profits, the ROI potential from SMS marketing makes it enticing for organizations that want a reliable and low-cost method to reach out to their customers. Ultimately, this approach helps businesses get more value for their money.

4. Immediate results

Organizations looking to gain immediate results from their marketing efforts can turn to SMS. Unlike emails that can take hours or days before customers open them, they instantly receive text messages on mobile devices and often read them within minutes.

With little effort to execute and the potential for high engagement, businesses see more immediate feedback and results from these messages, and they can take advantage of their built-in immediacy.

SMS marketing and personalization are closely tied together, as personalization is a benefit of SMS marketing and brings all its benefits along too.

5. Personalization

Unlike print ads or broad advertising campaigns, text messages can take advantage of marketing's historical benefits, like being tailored to specific users based on demographics or behavior analysis. Marketers can make text messages more personalized than traditional marketing channels.

If marketers use customer data, they can customize text messages to ensure they address individual needs. This data lets organizations create more relevant and engaging messages that are more likely to resonate with recipients.

Additionally, when customers receive personalized messages from a business, it helps them feel valued and recognized by the organization, which helps build trust between them and the brand.

6. Loyalty building

If marketing teams use text messages to engage customers in meaningful conversations, they can foster long-term relationships and create a sense of loyalty. Personalized messages help businesses tailor their content to individual customers, which can show how the brand values and appreciates each person individually.

With a personalized approach, organizations can give customers discounts or promotions over text messages, which incentivizes them to return and purchase again. And, if marketers embrace SMS automation, those text messages can remind customers of upcoming events or offers to ensure the business stays top-of-mind and encourage customers to remain loyal.

7. Better for the customer

Altogether, the aforementioned benefits of SMS marketing make this approach better for the customer, compared to traditional methods. Personalized text messages with relevant offers and updates make it easy for customers to receive the latest communications from an organization. Customers can more easily open a text message they find relevant to engage with a brand, rather than emails or website searches, which often require extra steps.

Overall, SMS marketing offers customers more control over their journey, as they can easily opt in and out of marketing messages. Customers can also set their own preferences for the type of content they receive, so they can easily tailor their experiences to their individual needs with minimal effort on their part.

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